Stopped off for lunch today. I found the chicken to be nicely cooked in its coating and the chips were just fine. I got chatting with the staff and learned that the chicken is cooked on demand, not precooked and kept hot, also the chicken is not frozen but kept refrigerated before cooking. I preferred the fat chips they use over the shoestrings used by others and these were well cooked too. Overall I would eat this food in preference to the better known brand down the road.